FAQs
What's the ordering process?
Generally, a credit account is required (Download Account Application Form), once your credit account has been approved, you can contact our sales rep for a price list for the products that you desire. You can start ordering from here. Casual inquiries are accepted, rates for casual customers are higher in comparison.
Delivery and Charges?
Deliveries can be arranged within the Metro area. Booking is essential for deliveries 3 days prior. Please see Delivery & Return Instruction for more details.
How long are lead times between ordering and delivering
Our aim is to provide flexible service to customers. Generally speaking, we need 3 working days to prepare your order. If your oder is particularly urgent, we can also accelerate the process, but you may incur extra charges.
Will my order be delivered on a weekend or public holiday?
We can arrange deliveries on weekends and public holidays, additional charges apply.
How is the quality of the products and what standards apply?
We understand that our customers are professionals, therefore we only supply goods fulfilling Australian Standards and suitable for professional users.
How does Contech guarantee its competitive pricing?
We strive to expand our procurement volume and actively importing goods from overseas, along with effective operation management to reduce our procurement and operating costs, all done to ensure that our prices are most competitive.
Is Contech responsible for unloading goods?
Generally, we do not provide unloading services. If this is required, please inform your sales rep at the time of order, additional charges apply.
What's your return policy if I have a change of mind?
Returns are accepted within 7 days of delivery, a 15% surcharge applies. For more details, please refer to Return Guide.
How are the Contech products selected?
We understand that there is a great range of comparable brands and products out on the market, ABC Trade Outlet works to choose the most suitable goods to ensure the high quality and low cost of our products.